Refund policy

At SABI, we take great care in the design and quality of every piece. If there is an issue with your order, we're here to help.

Return Window

All return requests must be initiated within 48 hours of receiving your order.

To request a return, please contact us at label.sabi@gmail.com with your order number and details of the issue.

Domestic Orders (India)

Incorrect Item Delivered

If you receive an incorrect item due to an error on our part, you are eligible for a full refund or replacement.

Please contact us within 48 hours of delivery and provide photographs of the item received.

Sizing Issues or Change of Mind

If your item does not fit as expected or you decide it is not right for you, we may accept a return provided that:

  • The return request is submitted within 48 hours of delivery.

  • The item is unworn, unused, and in its original condition.

  • All original tags are attached.

  • The item is free from stains, marks, makeup, perfume, deodorant, body odour, washing powder, or any other signs of wear.

  • Proof of purchase is provided.

Approved returns must be shipped within 5 days of return authorization.

Once the item is received and inspected:

  • A full refund will be issued if the item is returned in brand-new, resellable condition.

  • A partial refund may be issued if the item is returned with minor signs of handling or is not in its original condition.

  • No refund will be issued for items that are damaged, worn, washed, altered, or otherwise unsuitable for resale.

All return shipping costs are the responsibility of the customer unless the return is due to an incorrect item being delivered by SABI.

International Orders

At this time, we do not accept international returns.

If you receive an incorrect item due to an error on our part, please contact us within 48 hours of delivery. After reviewing the issue, we may arrange to send a replacement item.

As international returns are costly and have a significant environmental impact, we do not require customers to return international orders.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Earrings (for hygiene reasons)

  • Sale or discounted items

  • Customized or made-to-order items

Return Conditions

SABI reserves the right to reject any return request that:

  • Is submitted after the 48-hour return window.

  • Does not meet the eligibility requirements outlined above.

  • Involves items that are not returned in their original condition.

Items returned without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider's processing times.